Help Center

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Cancel your subscription

Cancel your subscription

If you wish to cancel a JigSpace paid subscription, your user account will revert back to having the limited functionality of a free account. Any other users you have added to your Team in its paid subscription form will also revert to this same free functionality.

Cancelling an Apple in-app purchase

If you purchased directly via an Apple In-App Purchase, you can cancel your subscription by following these steps. Ensure they are done on the same device as the subscription was created on.

  1. Go to: https://apps.apple.com/account/subscriptions
  2. Tap on Jig Pro
  3. Tap Cancel Subscription or Cancel Free Trial
  4. Confirm.

See images below.

Cancelling website sign up

If you purchased or started a free trial directly via our website, you can cancel your subscription by following these steps in the JigSpace team dashboard.

  1. Go to My Team
  2. Click Cancel Subscription.

Note: you need to be the billing owner to cancel a subscription.

What happens to your data when you cancel?

After you cancel a paid-subscription to JigSpace, you account will be considered to be on the free subscription tier.

As per our Terms and Conditions, we will not refund any remaining time in your billing period.

Any team model library files, Team Jigs, or sharing settings will be unavailable.

Any Jigs you created before your trial period began will be still viewable or editable in the same free JigSpace apps.

If you wish to have your content and data deleted permanently on cancelation of a subscription you can request this by contacting us directly.

Get in touch with us.

Have a question?
Get in touch!

The team at JigSpace is always happy to help.

Email us at any time and we’ll be here to help you get the most out of your JigSpace experience.
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