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Have a question about JigSpace? We’re always happy to help.

Frequently Asked Questions

Do you offer free trials?

No. Our Free plan won’t cost you a thing. A Starter subscription will get you access larger file size uploads and storage, web embedding, and team access for 4 or more users.

Can an individual get a Starter subscription?

Of course! Our accounts are open to anyone, so if you want to upgrade up to a paid Starter subscription, you can do that at any time.

When do we need to pay?

We do not require a credit card details prior to creating an account. You only need a paid subscription when your team size goes to 4 or more users, or your upgrade to this tier on request. An automated charge will be made every month, or year, depending on your subscription, with the option to pay manually via invoice or bank transfer available to Organization subscribers.

Can we cancel at any time?

You can cancel your subscription whenever you like. Please be aware that we don’t offer refunds for a billing period that you’ve already paid for. See Billing & Cancellation.

What devices does JigSpace work on?

Our interactive presentation software is compatible with iPhones, iPads, Macs, and Windows computers.

Does my team need access to CAD software?

No. That’s the beauty of JigSpace. With team-based sharing, you can give your teammates permission to view and edit your Jigs directly in the app with no complicated coding or CAD software required.

Our interactive presentation software can be used on iPhones, iPads, Macs, and Windows computers, giving teams the freedom to review and update 3D content from anywhere.

What are Creator user types?

Creators are able to create and edit Jigs, and can manage content and organization permissions. You can also set team users as read-only 'Presenters'. Both user types count towards your team licensed user total.

Are you GDPR-compliant?

Yes we are. We take your privacy and security very seriously. You can check our privacy policy for more details.

How safe is our data?

JigSpace is SOC2 compliant.

We use industry-standard cloud infrastructure, along with extra safeguards to ensure your data remains secure. You can learn more in our privacy policy.

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Frequently Asked Questions

Can’t find what you’re looking for?We’re here to help!

Can’t find what you’re looking for?
We’re here to help!