Help Center

Helpful information and guides on all JigSpace features and functions.

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icon-swatch-texture.svg
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icon-reset.svg
icon-library.svg
icon-check.svg
icon-team-black.svg
icon-explode.svg
icon-visible.svg
icon-view.svg
icon-video.svg
icon-unlocked.svg
icon-unlock.svg
icon-undo.svg
icon-target.svg
icon-sub-object-mode.svg
icon-stop.svg
icon-start-recording.svg
icon-select-all.svg
icon-scale.svg
icon-save.svg
icon-rotate.svg
icon-rotate-blue.svg
icon-remove.svg
icon-redo.svg
icon-record.svg
Icon previous.svg
icon-previous-step.svg
icon-play.svg
icon-pause.svg
icon-paste.svg
icon-ok.svg
icon-offline.svg
icon-object-mode.svg
Icon-next.svg
icon-next-step.svg
icon-multiselect.svg
icon-move.svg
icon-more.svg
icon-more-settings.svg
icon-mic-on.svg
icon-mic-off.svg
icon-locked.svg
icon-lock.svg
icon-lasso-select.svg
icon-lasso-deselect.svg
icon-label.svg
icon-knowledge.svg
icon-invisible.svg
icon-information.svg
icon-home.svg
icon-flatmode.png
icon-duplicate.svg
icon-dropper.svg
icon-delete.svg
icon-delete-audio.svg
icon-copy.svg
icon-colour.svg
icon-camera.png
icon-back.svg
icon-audio.svg
icon-ar.svg
icon-all.svg
icon-all-previous.svg
icon-all-after.svg
icon-add-user.svg
icon-add-steps.svg
icon-add-object.svg
icon-3d-object-blue.svg
icon-3d-icon.svg
Access through a proxy or firewall

Access through a proxy or firewall

If you’re a school or business and your network is behind a proxy or firewall, you might be prompted with the following message:

Couldn’t connect to JigSpace server

To resolve this you need to allow the JigSpace servers to communicate with your devices. To do so please ask the person in charge of the network to whitelist the following addresses:

Whitelist

https://jig.space
https://www.jig.space
https://api.jig.space
https://auth.jig.space
https://jig.space/*
https://api.jig.space/*
https://auth.jig.space/*
https://jigspace.auth0.com/*
https://assets.jig.space/*
https://account.jig.space/*
https://dashboard.jig.space/*
https://view.jig.space/*
https://viewer.jig.space/*
https://lrno.app.link/*
https://link.jig.space/*
https://appclip.jig.space/*

Ports

Make sure to also open ports 80 and 443

Still need help?

If you are still experiencing connectivity issues, please contact us directly.

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