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The benefits of augmented reality in marketing

Viewing a Jig on an iPhone with floating icons representing benefits of augmented reality in marketing

Is AR marketing still a gimmick?

With AR technology becoming more mainstream and accessible, exciting opportunities are opening up for brands to connect with audiences in new and immersive ways.

In fact, by 2024 it’s estimated that there will be roughly 1.7 billion augmented reality users worldwide who are accessing the technology from their smartphone. In one study, 16% of consumers said they would prefer to buy from a retailer who offers AR experiences.

Today, we’ll be exploring the benefits of augmented reality in marketing and how you can take advantage of this innovative new technology. But first thing’s first…

What is augmented reality marketing?

Augmented reality (AR) is a growing trend in marketing and sales strategies. Overlaying visual, auditory, and other sensory information onto the real world, brands can create rich and unique experiences for consumers to access, often with little more than a mobile device.

Every year, the technology grows faster, more affordable, and easier to use – both for businesses and for consumers. This means companies are increasingly able to leverage the power of AR to market to new audiences, create unique experiences, grow their brand, and increase sales.  

7 benefits to using AR in marketing

With exciting new virtual worlds just waiting to be unlocked, there are endless opportunities available for innovative companies that are prepared to explore this cutting-edge technology.

Here are just some of the many benefits of using AR in marketing.  

1. Make your brand more accessible

As of 2022, there are an estimated 6.6 billion smartphone users worldwide, which is about 83% of the global population. That number is expected to grow to 7.7 billion by 2027 while the overall global mobile phone market is set to grow at a CAGR of 6.8% throughout 2031.

The rapidly growing smartphone market is making AR capabilities accessible to the vast majority of consumers, enabling customers to enjoy immersive brand experiences from the comfort of their own home. This allows brands to become truly global, as customers can access your products and content from anywhere in the world.

With AR available on virtually any mobile device via links and convenient QR codes, your customers can bring your products into the real world with just the tap of a button.

Viewing a Formula 1 car in augmented reality using a Jig
Brands and products can be made more accessible with mobile AR experiences

2. AR experiences can help you go viral

In a Camera IQ survey, 78% of participants said they were likely to share a brand’s AR experience with their community, while 53% said that they’d already shared AR content on social media.

Creating viral content is a great way of getting your brand in front of thousands – if not millions – of potential customers, increasing brand recognition and building trust. The benefit of using augmented reality in marketing comes from the uniqueness of the content you can create – such as immersive events and experiences. This can help you stand out from more traditional branded content.

3. Educate your customers

Trying to understand a complex product can quickly become confusing and overwhelming, making customers more likely to turn away from a sale.

Using AR for marketing allows you to break down even the most complicated information into bite-sized digital snippets that help customers better understand the value of your products. This means customers can spend less time trying to make sense of your products and more time realizing how they could benefit from them, speeding up the sales cycle.

Brands who actively work to educate customers are also likely to seem more trustworthy and transparent, which is essential to building brand loyalty and increasing sales. Shopify, for example, reports that merchants who add 3D content to their stores see a 94% conversion lift, on average.

Viewing a coffee machine Jig in augmented reality on an iPad
By using 3D and AR marketing, brands can educate their customers how to navigate products

4. Boost customer engagement

The novelty of AR content can help brands cut through the marketing noise, while its immersive and interactive nature can increase engagement and improve the overall customer experience.

AR technology is also highly versatile, meaning it can be used in physical marketing collateral just as easily as it can be added to digital assets, encouraging engagement both on and offline. Apps such as JigSpace, for example, can create QR codes that can be printed onto brochures, product packaging, signage, and more, ready for customers to scan so they can interact with 3D content in AR on their phone.

A flat pack piece of furniture with assembly instructions provided with a Jig QR code
AR and 3D content is easily accessible by scanning a QR code

5. Improve brand perception

Well-implemented AR marketing strategies can make a brand seem more innovative, exciting, and forward-thinking compared to brands who rely on more traditional channels. It can also help prove yourself as a future-ready brand, which can be particularly important for companies selling expensive products that typically require long-term warranties. In many cases, proving that your company will still be around to honor that warranty could be the difference in whether or not you make a sale.

AR experiences are also just plain fun! And we all know that offering customers entertaining experiences is a great way of becoming a brand that people actively want to engage with and purchase from.

6. Make budget-friendly AR marketing a reality

AR technology was once very expensive, and typically required specialist knowledge to use.

Now, with apps such as JigSpace, anyone can create amazing AR content in-house without investing a great deal of time or money. Our interface, for example, is designed to be as user-friendly as possible, with simple drag-and-drop features, easy sharing, and a vast library of premade models and animations to bring your products to life.

A woman creating a Jig on a laptop in the JigSpace workshop
Bring your products to life with easy to use AR technology

7. Enhance the online shopping experience

Studies have found that 61% of surveyed online shoppers prefered making purchases on sites that offered AR technology, while 63% said AR would improve their shopping experience. Furthermore, 35% of shoppers said AR would encourage them to shop online more regularly.

So what does this mean for online retailers?

With AR technology, brands can boost sales while minimizing returns. By showing products in a real-world setting, AR can help online shoppers make better, faster, and more informed purchasing decisions. This can help consumers visualize products that they can’t physically hold, touch, or wear, taking much of the uncertainty and guesswork out of shopping online.

Examples of augmented reality in marketing

AR marketing can be beneficial to virtually any industry. Here are just some of the brands already reaping the benefits of using augmented reality in their marketing strategies:

IKEA

Allowing customers to place realistic, true-to-scale 3D models of IKEA products in any room of their house, the IKEA Place AR app launched in 2017. The app helps customers visualize furniture in a real-world setting so they can see exactly how the products would fit into their home.

Sephora

With so many products and shades to choose from, it can be nearly impossible to decide whether a particular lipstick or foundation is going to look good on you.

Sephora’s Virtual Artist app uses AR technology to allow customers to ‘try on’ their range of makeup from the comfort of home. This ensures that customers can choose the right products to suit their face without physically having to visit a store or apply the makeup to their skin.

Pepsi Max

Bringing the ‘unbelievable’ nature or Pepsi Max to life, the brand leveraged the magic of AR to portray unbelievable events at bus shelters throughout Great Britain.

To achieve this, cutting-edge AR technology was fitted to the glass on the side of the bus shelters. Working the same way as the AR on a smartphone, the glass displayed a live-feed of the street, overlaid with fantastic scenarios to make it seem as though they were really happening.

As people waited at the bus shelter, they were treated to impossible, crazy, and entertaining scenes, such as tentacles rising from the ground, and alien abductions. Their reactions were then recorded and shared online, allowing Pepsi Max Unbelievable bus shelters to quickly become an internet sensation.

Alfa Romeo F1 Team ORLEN

Sporting a new name, a new driver lineup, a new logo, and a stunning new car, Alfa Romeo F1 Team ORLEN needed to find a way of generating as much fan excitement as possible before the F1 2022 season.

To help get fans buzzing about the launch of their new car, the team partnered with JigSpace to get the C42 in the hands of every fan as an AR-viewable 3D model.

The release of the race car coincided with the launch of JigSpace’s WebAR Viewer. Through the WebAR Viewer, fans were able to explore the vehicle’s head-turning new style anywhere in the world without even having to download the app.

In 2023, Alfa Romeo F1 again used augmented reality to launch their C43 livery and get sponsors onboard. This was shown in the Apple Vision Pro launch at WWDC.

Gucci

Gucci was one of the first luxury brands to ever let customers try on a pair of sneakers with AR.

Allowing online shoppers to visualize what the shoes would look like in real life, Gucci were able to increase sales and customer satisfaction. The ‘try before you buy’ capabilities of AR allow customers to get a clearer idea of what they’re buying, helping to minimize returns.

How to get the most out of AR technology

Create unique, rich, and entertaining experiences

Produce high-quality AR content that your target audience enjoys, encouraging them to interact with your brand and share their experiences with their peers.

Enrich traditional marketing strategies with AR technology

Enhance the customer experience both on and offline with AR technology. Whether you’re creating AR trade show assets, printing scannable QR codes onto product packaging, or embedding high-quality digital assets into your website, the world looks better in AR.

Consider how AR can improve the customer experience

Have a clear idea of what your customers want out of the brand experience. Are there any pain points that AR could help solve? For online shoppers, for example, AR may serve as a product visualization tool to help consumers better imagine what your products look like or where they could fit into their life.

Don’t be afraid to have fun

The novelty of bringing digital elements into the real world opens up many opportunities for brands to have a little fun. Offering entertaining experiences and giving your customers a laugh is a great way of improving brand perception and building trust with your audience.

Learn from others

There’s nothing wrong with looking to those who have gone before you to identify potential opportunities or challenges that may arise. We’re not saying you should copy the AR marketing strategy of others, but there’s still much you can learn from the successes – and failures – of others.

Experiment with new ideas and opportunities

Don’t be afraid to play around and put the technology through its paces to see what it can do. Try new technology, explore new platforms, take new approaches. The technology is still relatively young, so there’s still much untapped potential just waiting for keen-eyed brands to spot.

An infographic explaining how you can get the most out of AR technology like JigSpace
How to get the most out of AR technology

Frequently Asked Questions (FAQs)

Do advertising agencies provide augmented reality marketing services?

Yes, many advertising agencies offer augmented reality marketing services. These agencies typically provide a range of services including AR strategy development, content creation, AR application development, and campaign execution. It's important for marketers to work with agencies that have a solid understanding of AR technology and how it can be effectively used within the context of their specific industry and target audience.

Always look for an agency with a proven track record in successful AR marketing campaigns.

How much does augmented reality marketing cost?

The cost of AR marketing varies depending on complexity, technology used, and development time. It can be affordable with template-based AR advertising in platforms like Snap or Meta, but custom experiences may require significant investment. As a highly capable no-code solution JigSpace aims to make AR affordable and scale with your usage. Learn more about JigSpace pricing and subscription options.

Is AR marketing effective for all types of businesses?

While AR marketing can benefit many sectors, its effectiveness depends on business objectives, target audience, and the relevance of AR experiences to the product or service offered. We believe the biggest impact on AR marketing can be achieved in B2B marketing (business-to-busines) particularly in advanced manufacturing as solving the communication challenge for complex or novel, expensive and hard-to-transport products can be transformative, rather than incremental.

How can I measure the success of an AR marketing campaign?

Key metrics include user engagement time, click-through rates or interaction rates. Higher numbers generally indicate successful AR experiences. JigSpace provides content analytics for marketers to measure these metrics across their content, and compare different pieces of content to further optimize their marketing material and AR experiences over time for better performance.

Is AR marketing a passing trend?

With continual advancements in spatial technology, including AR features shown in the recent launch of the Apple Vision Pro, and widespread adoption of AR-enabled devices, AR marketing is more likely a long-term evolution towards spatial marketing, not a passing trend.

Will the Apple Vision Pro have an impact on augmented reality marketing?

Yes. High-quality AR devices like the Apple Vision Pro can offer more immersive, realistic, and engaging experiences. Whilst this is not available until 2024, we expect early adopters using Apple Vision Pro for B2B marketing, including in trade shows and retail experiences to gain an initial competitive advantage.

How can I get started with AR marketing?

A: Start by identifying your marketing goals and how AR can enhance buyer or user experience. You can make a simple prototype using JigSpace free plan, or consult with an AR specialist or a digital marketing agency experienced in AR to guide you through the process. If you need help finding an AR agency, you can contact us directly for a referral.

Q: What roles are involved in the creation of an augmented reality marketing campaign?

Several roles within a marketing or design team could be involved in the creation and execution of an augmented reality marketing campaign:

  • AR Designers/Developers: These are the professionals who build the AR experiences. They require a skill set that includes AR development tools, 3D modeling, and animation.
  • Project Manager: Coordinates the various team members and ensures that the project stays on schedule and within budget.
  • Marketing Strategists: They determine how the AR campaign fits into the broader marketing strategy, including target audience, key messages, and desired outcomes.
  • Creative Director: They guide the overall creative vision of the AR experience, ensuring it aligns with the brand and engages users effectively.
  • Copywriters: They write the textual content associated with the AR experience, such as user instructions, promotional material, and in-experience messaging.
  • UX/UI Designers: They focus on the user interface and overall user experience, making sure it's intuitive, engaging, and aligns with user expectations.
  • Data Analysts: They measure the effectiveness of the AR campaign, analyze user engagement data, and provide insights for optimization.
  • Product Managers: They ensure the AR experience aligns with the product being marketed and meets the business objectives.

In smaller teams, particularly in B2B marketing, these roles may overlap, and one person might wear multiple hats.

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Hennika Kestilä
Hennika Kestilä
Hennika Kestilä
Head of Marketing